Frequently Asked Questions
Find answers to common questions about our tours and services
What is Hakuna Matata Adventures?
Hakuna Matata Adventures is a premier tour company based in coastal Kenya, specializing in authentic safari experiences, beach tours, and cultural excursions. We focus on providing memorable adventures with knowledgeable local guides.
Where are you located?
Our main office is located at Mvureni Galu beach, Diani, Kenya. You can find us on Google Maps here.
How can I contact you?
You can reach us via WhatsApp or phone at +254794697694, email us at Omarlanjoro5@gmail.com, or use the contact form on our Contact page.
How do I book a tour?
You can book a tour directly through our website by visiting the Tours page, selecting your desired tour, and clicking the "Book Now" button on the tour details page. Alternatively, you can contact us via phone, WhatsApp, or email to make a reservation.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, M-Pesa, bank transfers, and cash payments at our office. For international clients, we also accept PayPal.
What is your cancellation policy?
Cancellations made 7 or more days before the tour date receive a full refund minus a 10% administrative fee. Cancellations made 3-6 days before receive a 50% refund. Cancellations made less than 3 days before the tour date are non-refundable.
What tours do you offer?
We offer a variety of tours including Funzi Island, Wasini Island, Shimba Hills, Mombasa City Tour, Diani Robinson Island, and Tiwi Beach. Each tour provides unique experiences from wildlife viewing to cultural immersion and beach activities.
How long are your tours?
Our tours range from half-day excursions to full-day adventures. The duration of each tour is specified on the tour details page. We also offer multi-day packages for those wanting a more comprehensive experience.
What is included in the tour price?
Tour prices typically include transportation, guide services, entrance fees to attractions, and in many cases, meals as specified in the tour details. Some tours also include activities like snorkeling equipment, boat rides, and cultural performances.
What should I bring on the tour?
We recommend bringing sunscreen, a hat, sunglasses, comfortable walking shoes, a camera, and a water bottle. For beach and water activities, bring swimwear and a towel. A detailed packing list will be provided upon booking.
Are your tours suitable for children?
Most of our tours are family-friendly and suitable for children. However, some activities may have age restrictions for safety reasons. Please check the specific tour details or contact us for information about bringing children on a particular tour.
Still have questions?
Contact us directly and we'll be happy to assist you with any inquiries.
Contact Us